morganphillipsland

Banking with Chase was terrible.  Every couple of months they’d screw up, and blame it on me.  Eventually things would get straightened out, but not before several employees were given a chance to be rude and dismissive.  The subtext was always, “Wow, we’re really scared that you’re going to be so dissatisfied that you’ll move your accounts to another bank!  After all, you’re so poor, and it will have such an insignificant effect on us!  Wow!”

I stuck it out for 10 years, then finally got so fed up that I switched to WaMu last year.  WaMu has been a tad incompetent (e.g. spelling my last name “Philllips” on my checks, then making me wait a month for replacement checks, then spelling it the same way on the replacements), but unfailingly polite.  Overall, I’ve been satisfied.

A week or two ago, Chase bought WaMu.  I just got a letter: At some point in the near future, all WaMu branches will be transformed into Chase branches, and my debit card and checks will be replaced with Chase-branded versions.

. . .

Please forgive me, Chase.  Trying to leave you was foolish.  I will never defy you again.